Everest has executed numerous projects involving applications maintenance and support. In the past decade, we have affected the right approach and methodology, accounting for all maintenance needs, including correction, adaptation and prevention.
Everest delivers comprehensive transition and knowledge transfer plans that achieve tremendous efficiency gains as the project moves along. Maintenance mode will adhere to the Service Level Agreement (SLA,) and key service level drivers would be measured and tracked continuously to ensure adherence to the SLA. Service drivers include Customer Satisfaction, Quality, Resolution Time, Responsiveness & Productivity.
Our maintenance and support methodologies take into account the following aspects:
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Corrective |
Adaptive |
Preventive |
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Bug Fixing
Resolution of Production Problems
Support Issues
Product Upgrades and Patches |
System Integration and Interfacing
Conformance to Regulations (e.g. HIPAA)
Adoption of New Technologies |
Source Code Restructuring
Database Reorganization
Interface Redefinition and UI Evaluation
Partial Rewrites
Improving Documentation |
Benefits to Clients
- Cost Effective Maintenance
- Increased Customer Morale
- Reduced Response Times
- High Level of User Satisfaction
- Improved Security, Stability and Adaptability
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